Reached out to Nanoleaf for support on a defective purchase. Ended up being ghosted after first email exchange. Sent a follow-up email, still no correspondence 5 days later. Reached out again via chat and was told to wait to hear back via email. Expectations on support after sales truly falls short especially in the communication department. What's even more outrageous, is they want "A video that illustrates the issue. If the video file is too big to attach here, you can upload it to Google Drive, iCloud (cloud storage services) or YouTube, Photobucket, Wetransfer" - I JUST BOUGHT THE PRODUCT AND ITS NOT WORKING. Somehow I have signed myself up for an assignment - just requesting a simple exchange!