FREE Shipping Over A$200. Extended Holiday Returns. Free Technical Support.

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Shipping & Orders

DECEMBER SHIPPING ADVISORY

Merry Christmas, Happy Hannukah, a Kwazy Kwanzaa, Fabulous Festivus, and best wishes for anything else you might be celebrating this December! As you can imagine, the holiday season is quite a bit busier for retailers and we're no different. Australia Post and Quantum are all trying hard to make sure parcels arrive in a timely fashion... but there are limitations to the magic they can pull off =)

If you require your order by December 24th, make sure to order before noon (AEDT):

  • December 10th for orders to New Zealand
  • December 11th for orders to Australia / Rural Areas
  • December 16th for orders to Australia / Urban CBD Areas

Please note that our Australian warehouse partner is closed from December 21 through January 2nd. Any orders placed December 20 or later will ship on January 2, 2020.

EXTENDED HOLIDAY RETURNS - 2019

We want your holiday gifting experience to be a great one! Starting November 24, 2019 the deadline for returns and exchanges is extended to January 31, 2020. The normal 30 day returns and exchange period resumes on January 1, 2020.

SHIPPING CHARGES

The Nanoleaf Shop Australia offers free shipping coast-to-coast on orders over A$200. No discount code or coupon is necessary, simply add items to your cart and check out. For orders under A$200, a flat rate by weight is offered in the checkout (Australia and New Zealand).

Your order can be tracked by logging in to your account or clicking the 'Track Order' link in your shipment notification email.

Please allow 5-7 business days for arrival. As orders are shipped a tracking link will be sent to you by email

SHIPS NEXT DAY

If you place an order before 2pm local time in Sydney on a business day (M-F), all in-stock items will ship the next day. Orders placed after 2pm local time, on a weekend, or a holiday in New South Wales may ship the day after next. Note that it may take longer than usual for orders to ship during promotional periods and holidays. Don't be a last-minute Larry =)