Hello Duncan, We're always working to improve everything from the technical and the user experience perspective, including things like the app, so those things are only going to get better over time. We are genuinely sorry for the experience you had with our App, that is actually the reason why we are working hard to make sure we make the necessary corrections and keep updating our App. If you message our support team they can dive deeper into this with you. They can be reached at support@nanoleaf.me and they'll be able to look into this for you either way!

Hello Ines, we’re really sorry to hear about your experience and the inconvenience this has caused you. This is definitely not on par with our standards. If you could drop our support team a quick message at http://nanoleaf.me/hello we’ll do our best to get this resolved for you as soon as possible.