ON ALL ITEMS
One of the essentials light strip did not come with an adaptor and i sent a request to customers service and ask for either a replacement or a refund but he only asked me to send it back and when i asked for the returning address he never replied back and did not even apologise for the inconvenience. And i can’t use it now and it’s been 2 weeks still waiting for reply from customer service.
Hi Kelvin! Our apologies for the inconvenience. This is definitely not on par with our standards and something we take seriously. Please follow up on your support ticket and we’ll notify our team and get back to you as soon as possible.