ON ALL ITEMS
What’s not to love. I have a few sets in various rooms. Everyone that sees them loves them.
It took forever to arrive, the first shipment was lost and customer service disappeared. I had to bombard them with emails to get an answer and a second shipment sent, which arrived in just a few days, thankfully.
Hello Andrea! We’re sorry for the experience. This is not on par with our standards. Please submit a support ticket with your feedback at http://nanoleaf.me/hello and we would like to make this right for you.
The panels I received have a darker finish to it and its not as bright as my main panels. Its esthetically unpleasant to look at.
Hi Hakan! We sincerely apologize for the experience and we would like to fix things for you. If you could get in touch with us at http://nanoleaf.me/hello we’d be delighted to help.
Product description should be updated to say that only 3 pieces of mounting tape come with it and not four.
I recieved a light kit as a gift and so excited because I have wanted one for a long time I opened the box immediately and got to work on setting it up only to discover that a light panel some linkers and command strips were not included, but only after I had placed them on my wall, the customer service rep I was in contact with was amazing! Taking care of everything so I did not have to take everything down and return to where it was purchased. After some minor requests were made by this agent and delivered to her by me within a week a had everything I needed that should have come with the kit. She stayed with me on this service request the whole time . Not having to. Deal with multiple people on one issue does make a difference as I did not have to explain my situation to people who do not know what is going on with anything, she was a real pleasure to work with