We're sorry to hear that you haven't received your facemask yet. We apologize for any inconvenience this may have caused you. We understand your frustration and we're here to help. Please know that our team is working hard to fulfill all orders as quickly as possible. We have escalated your case and our team is currently following this up for you, and we will update you as soon as we hear anything from the courier. We want to make things right for you. Thank you for your patience and understanding.

We are sorry to hear about your experience. Thank you for your patience with us and we truly sorry to hear about the continued delay with your order. We are committed to providing the best service to our customers and we hope to make things right for you. Upon thorough investigation of your order status, your order has shipped and currently in-transit! For your records, you may check your email for the tracking details. Please let us know if you have further questions about the shipment.