Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the damaged panel. Our team is currently experiencing a high volume of inquiries, but we assure you that we are working diligently to resolve this issue for you. We want to make sure that you have the best experience with our product. We have escalated your case and someone from our support team should be getting back to you today about this case via email. Thank you for your patience and understanding.

Hi there, thank you for leaving your honest review about your experience with the Nanoleaf Elements. We're sorry to hear that you've been having trouble with pairing the device and that it's taking longer than expected to resolve the issue. Our team is working hard to assist you and we apologize for any inconvenience this may have caused. We have escalated your case and someone form our support team should be getting back to you today. We'll do our best to get this resolved as soon as possible and we appreciate your patience.Thank you for being a loyal Nanoleaf customer and we hope to have this sorted out for you soon.