ON ALL ITEMS
The biggest problem I have with these lights is that they are so difficult to download different light schemes onto unless you have a Google home or something like that. Didn’t know my $300 lights needed a $200 virtual assistant... other than that, they’re good.
I wanted to create a design between two walls and needed the flex links to make it happen. Shipping was fairly quick. Although the flex links were small and came in a small padded envelope, it was shipped in a bigger box so it didn't fit in my regular mailbox. My USPS carrier didn't deliver it to my house so I had to go to the post office to retrieve it. Not Nanoleaf's fault and appreciate the added protection to ensure safe delivery.
The flex links worked like a charm on my design. I did however have issues trying to build my design but again not because of Nanoleaf's fault. When you attempt to create a design with 3 pieces across (not linear), you need to do it before you stick each one on your wall, otherwise, you won't be able to slip the middle piece in. I was able to do it using a flex link on one side but it's not ideal as there's a little excess of the link when you're not using it to bend around a corner.
Suffice it to say, I got it to work and my design came out beautifully. Now I know how to mount these lights properly and can easily do so with flex links.
Documentation is inadequate and the product support is horrible.
I love these flex connects they are so easy to use and catch many eyes since I have my panels connecting to my ceiling. (Need mount kit for that) Also have had not one problem
Works well - they replaced an order I goofed up no problems