We apologize for the inconvenience caused by the adhesive sticks not sticking properly. A few things could have caused this issue, from having dust or oil on the wall before mounting, to having uneven or textured walls, or wallpaper, all of which are not ideal for mounting our panels, unfortunately. If you think dust or oil may have been the issue and you wish to mount them again with the original type of adhesives, we can send you replacement tapes, and you can make sure to clean the wall and allow it to fully dry before mounting. If you wish to go with this option, let us know, and our support team can get your information to ship you the extra mounting tapes.

Hello, thank you for bringing this to our attention. We apologize for the inconvenience and delay in receiving your order. Our team is working diligently to resolve this issue and ensure your product is delivered to you as soon as possible. We apologize for any inconvenience our slow response time may have caused. Please know that we value your business and are committed to providing excellent customer service. If you have any further concerns, please don't hesitate to reach out. Thank you for your patience and understanding.

Hi there, we're sorry to hear about your experience with our product. We understand that the software can be frustrating at times, and we apologize for any inconvenience it may have caused you. Please know that we are constantly working to improve our software and connectivity to provide a better experience for our customers. If you need any assistance with your lights, please don't hesitate to reach out to our customer support team. Thank you for your feedback and for choosing our product.